Support Page for Tirqiz

A: Simply browse our selection of kimonos and jewelry, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.

A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay and other secure payment options available at checkout.

A: Shipping times vary depending on your location. Typically, domestic orders take 3-7 business days, while international orders may take 10-21 business days.

A: We accept returns within 30 days of purchase. Items must be unworn, unwashed, and in their original condition with all tags attached. Please visit our Returns page for more details.

A: To start a return or exchange, please contact our customer service team with your order number and reason for the return. We will provide you with a return authorization and instructions.

A: Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be credited back to your original method of payment.

A: We recommend hand washing your kimono in cold water with a mild detergent and air drying it. Avoid direct sunlight to preserve the colors.

A: es, our jewelry is made from high-quality, hypoallergenic materials to ensure comfort and safety for all skin types.

A: Currently, we offer standard sizes for our kimonos. Please refer to size chart for guidance. If you need further assistance, feel free to contact us.